Conflict Resolution Skills for Team Leaders - Brisbane
Conflict Resolution Skills for Team Leaders - Brisbane
You know that sinking feeling when you walk into the office and can sense the tension in the air? Two of your best team members aren't speaking, productivity is down the drain, and everyone's walking on eggshells. As a team leader, you're caught in the middle wondering if you should intervene or hope it blows over. Trust me, I've been there, and ignoring workplace conflict is like ignoring a small leak in your roof - it only gets worse.
Here's the thing about conflict in the workplace: it's not going away. In fact, the average manager spends about 25% of their time dealing with workplace disagreements. That's more than a full day every week! But here's what I've learned after years of helping teams work through their issues - conflict isn't actually the enemy. Poor conflict resolution is.
Most of us were never taught how to handle workplace disputes properly. We either avoid them completely (which makes things worse) or we jump in with good intentions but no real strategy. You might find yourself saying things like "Can't we all just get along?" or trying to be the mediator without understanding how to actually mediate. Sound familiar?
This training gives you practical tools that actually work in real workplace situations. We're not talking about theoretical models here - this is about what to do when Sarah from accounting thinks Tom from sales deliberately sabotaged her project, or when your two best performers can't be in the same room without arguing.
You'll learn how to spot conflict before it explodes, how to manage difficult conversations without taking sides, and how to guide your team toward solutions they can all live with. We cover everything from de-escalation techniques to setting up team agreements that prevent future issues.
The best part? These skills don't just work for big dramatic conflicts. They'll help you handle everyday workplace friction - the eye rolls, the passive-aggressive emails, the "us versus them" mentality that can poison team culture. You'll become the leader who can address issues head-on while keeping relationships intact.
What You'll Learn:
- How to identify early warning signs of conflict before they become major problems
- Step-by-step approaches for mediating disputes between team members
- De-escalation techniques that work even when emotions are running high
- Ways to create team agreements that prevent common conflicts from recurring
- How to facilitate problem-solving conversations without taking sides
- Strategies for following up after conflicts to ensure lasting resolution
- Tools for building a more collaborative team culture where difficult behaviours are addressed constructively
The Bottom Line:
You'll walk away with a toolkit of proven strategies that you can use immediately. No more lying awake at night worrying about team dynamics or dreading Monday morning meetings. Instead, you'll have the confidence to address issues directly and the skills to turn conflict into an opportunity for stronger team relationships. Your team will notice the difference, and so will your stress levels.
Location: Brisbane