Conflict Resolution for Supervisors and Team Leaders

Conflict Resolution for Supervisors and Team Leaders

You know that sinking feeling when two of your best team members are at each other's throats over a project disagreement, and suddenly everyone's walking on eggshells? Or when a simple email miscommunication snowballs into a full-blown department feud that's affecting everyone's productivity? Welcome to the reality of being a supervisor – you didn't sign up to be a referee, but here you are, trying to keep the peace while still hitting your targets.

Here's the thing most leadership courses won't tell you: conflict isn't the enemy. It's how you handle it that makes or breaks your team's success. I've seen brilliant supervisors completely freeze when faced with workplace tension, and I've watched others turn heated arguments into breakthrough moments that actually strengthened their teams. The difference isn't natural talent – it's having the right tools and knowing when to use them.

This practical workshop cuts through the theory and gives you real strategies that work in the trenches. We'll tackle the situations you actually face – like dealing with personality clashes between team members who need to collaborate daily, addressing passive-aggressive behaviour that's poisoning team morale, or having those uncomfortable conversations when someone's performance is affecting others. You'll learn how to spot conflict before it explodes, how to facilitate discussions that actually resolve issues rather than just sweep them under the rug, and how to create an environment where healthy disagreement leads to better outcomes.

We'll work through realistic scenarios based on actual workplace conflicts, practice the specific language that de-escalates tension, and develop your confidence to address problems head-on rather than hoping they'll magically disappear. You'll discover techniques for managing difficult conversations that preserve relationships while solving the underlying issues, and learn how to turn your team's diversity of thought into a competitive advantage rather than a source of constant friction.

What You'll Learn:
- How to recognise the early warning signs of brewing conflict and intervene before it escalates
- Proven techniques for facilitating productive discussions between team members who aren't seeing eye to eye
- The art of asking the right questions that uncover the real issues behind surface-level disagreements
- Strategies for dealing with different personality types and communication styles during conflicts
- How to address passive-aggressive behaviour and other indirect forms of workplace conflict
- Methods for creating team agreements that prevent recurring conflicts
- When and how to escalate conflicts appropriately while maintaining your authority
- Techniques for rebuilding trust and team cohesion after conflicts have been resolved

The Bottom Line:
By the end of this session, you'll have a practical toolkit for turning workplace conflicts from dreaded disruptions into opportunities for team growth and improved workplace communication. You'll walk away with the confidence to address tensions early, facilitate conversations that actually solve problems, and create a team culture where people feel safe to disagree constructively. Most importantly, you'll spend less time putting out fires and more time focusing on the work that actually matters.

Available in Melbourne